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Payment Methods and Subsidies

What payment options are available?

You can easily pay for your electric bike with no extra cost! The payment methods available at Upway are: Credit card (VISA, Mastercard, Maestro, or AMEX), PayPal, Alma, SEPA transfer, iDeal, or Klarna. You can pay in full or in installments using yo

Can I pay in installments?

You can arrange payment in installments through our partner Klarna, available for all orders up to €5000. Choose this option during checkout, and the total amount of your order will be divided into 2, 3, or 4 equal automatic payments, according to yo

Why does Klarna or Alma ask for my bank details?

When you request to pay in installments through our partner Klarna, they may ask for permission to view your bank transaction history. This is done to assess whether you can repay the amount. Please note: this step is mandatory for payments spread ov

How can I pay with a SEPA bank transfer?

If the purchase amount exceeds your credit card limit, you have the option to pay via a bank transfer. You will have four days to complete the transfer using the exact bank details provided. If this is not done within the specified time, your order w

My payment failed. What should I do?

Payment with credit card in full: First, ensure that there are sufficient funds in your bank account. If that’s not the issue, contact your bank to check if your card has enough balance for the purchase. If not, we recommend paying via SEPA bank tran

What subsidies are available?

What support is available?There are various forms of government support available to help co-finance the purchase of a refurbished electric bike. These subsidies can be offered at different levels: state, region, city, etc. The most well-known is the

If I buy an electric bike for my business, can I claim the VAT back?

Only bikes purchased from businesses and that were not previously owned by private individuals are subject to VAT. In such cases, the VAT will be clearly listed on the invoice, which will be automatically sent to you so you can claim the VAT back. Co

Are the prices inclusive of VAT?

All prices quoted include VAT.