You haven’t received an order confirmationFirst, check your spam folder to see if the confirmation email ended up there. If it's not there, there may have been an issue with your payment, or you might have entered an incorrect email address when plac
The carrier will contact you before delivery to propose a delivery day and time. If the proposed time does not suit, you can ask the carrier for another time.
If the box is damaged upon delivery, it’s important to note the damage on the delivery receipt provided by the driver. It is generally better to accept the delivery with a note of reservation rather than refusing it. This way, we can assist you in re
The Ebikexl warranty covers defects in the electric assistance system (such as the battery, motor, and display) and the frame (e.g., cracks or breaks) for 1 year after receiving the bike. How does the EBIKEXL warranty work? If a defect is found, ple
If you have purchased a bike that has not yet been shipped, we can cancel your order. Simply contact us through this link, and we will handle the cancellation and provide a full refund. If the bike is already on its way, you will need to submit a ret
You have the right to return the bike, for any reason, within 14 days of receiving it. The bike must be in the same condition as when delivered, and you should not have ridden it more than a reasonable distance, up to a maximum of 50 km. The bike sho
If this happens, here are some solutions to the issue:. You had a spare keyIn the case of second-hand bikes, it's not always guaranteed that you'll have a spare key. However, if you do have one stored safely, you can ask a locksmith to make a copy. I
If you're having trouble assembling your bike, follow these steps to get it set up correctly:. Step 1: Attach the handlebarsYour bike is delivered with the handlebars rotated 90°. Rotate them back so they are upright, ensuring the cables aren't tangl
If you have a complaint about our products or services, please contact us using the contact form. We will provide a detailed response within 14 days of receiving your complaint via email.