My bike was damaged during deliveryUpdated 3 months ago

If the box is damaged upon delivery, it’s important to note the damage on the delivery receipt provided by the driver.

It is generally better to accept the delivery with a note of reservation rather than refusing it. This way, we can assist you in repairing any damage to the bike that may have occurred during delivery.

Then, please contact us via this form and attach photos of:

• The damaged box.
• Any damage to the bike.
• The delivery receipt with the noted damage.

We aim to contact you within 24 hours to assist you further.