Upon receiving your bicycle, you have the opportunity to test and review it. This applies to purchases made in-store as well as online purchases delivered by our own drivers. During the delivery, you can thoroughly test the bike to ensure it meets yo

Upon receiving your bicycle, you have the opportunity to test and review it. This applies to purchases made in-store as well as online purchases delivered by our own drivers. During the delivery, you can thoroughly test the bike to ensure it meets your expectations. If you are not satisfied, you may decide during the delivery to exchange the bike for another model.Once the bike has been tested, approved, and received, it is considered a physical purchase. In this case, the purchase is final, and returns or refunds are not possible. This is a legal provision (Article 7:1 of the Dutch Civil Code) and applies to all physical purchases, both in-store and upon home delivery with a test moment.If you wish to exchange or return your bike later, this can be arranged via our transport service. The costs for pickup and delivery of a new bike are &#x20AC;75 per trip. Additionally, cleaning costs (&#x20AC;25 per bike) or usage fees will be charged. If the bike is damaged, repair costs or depreciation may also be applied.For online purchases without a prior test moment, such as orders from other regions, you have the right to cancel your order within 14 days of receipt without providing a reason. After cancellation, you have an additional 14 days to return the product. You will receive a full refund, including standard shipping costs, provided the product is returned in good condition. Return shipping costs (&#x20AC;75) and cleaning fees (&#x20AC;25 per bike) are your responsibility.To exercise your right of withdrawal, please contact us at hello@ebikexl.nl . We are happy to assist you with the return process.<div data-message-author-role="assistant" data-message-id="15f3852e-e553-4ed2-97ba-a4249c9090a8" data-message-model-slug="gpt-4o" dir="auto"> </div>

Return and Refund Policy

Unfortunately, we do not offer a direct exchange service. If you wish to purchase a different bike, you must first return your current bike for a refund. Once the refund is processed, you can place a new order for the desired bike. Our team is availa

Unfortunately, we do not offer a direct exchange service. If you wish to purchase a different bike, you must first return your current bike for a refund. Once the refund is processed, you can place a new order for the desired bike.Our team is available to assist you throughout this process

Can I exchange my bike for another one?

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ebikexl

Returns and Refunds

Ordering

Who is Ebikexl

Where do the bicycles sold on Ebikexl come from?

What is Ebikexl refurbishing?

Insight into the price of a refurbished electric bicycle

Where can I go for regular maintenance on my e-bike?

About Us

What is the difference between the different types of Bosch motors?

How many Nm should the motor of my electric bicycle have?

How long does a Bosch mid-motor last?

How long does it take to charge a battery?

What is the range? And what does the range of the battery depend on?

What is the correct way to charge the battery?

How many times can a battery be charged?

About Bosch Motors

Where do I start?

Can I Take a Test Ride on a Bike I'm Interested In?

Buyer's Duty to Inspect.

Deposit for Down Payments.

Buying an electric bicycle with a VAT invoice

Is it possible to install a child seat or panniers on the bike?

e-Bike Batteries: Everything You Need to Know About Range and Lifespan.

An electric company bicycle also for the government

Selecting Your Bike

What payment options are available?

Can I pay in installments?

Why does Klarna or Alma ask for my bank details?

How can I pay with a SEPA bank transfer?

My payment failed. What should I do?

What subsidies are available?

If I buy an electric bike for my business, can I claim the VAT back?

Are the prices inclusive of VAT?

Payment Methods and Subsidies

Where can I have it delivered in the Netherlands and how long does that take?

How does the delivery process work?

Why do I not have access to express delivery or pick-up at the workshop?

What is included with the bike?

Will my bike be delivered assembled?

What does the ordering process look like?

Delivery

How does the one-year warranty that Ebikexl offers work?

Can I extend the warranty period beyond one year?

Is my bicycle covered by the bicycle manufacturer's warranty?

How does theft and breakage insurance work?

What is the difference between warranty and insurance?

Can I take out insurance after I have purchased my bicycle?

Our insurance partners

What maintenance do I need to do myself?

What is covered under our warranty?

What is not covered by our warranty?

Warranty and Expectations for Second-Hand and Demo Bikes

Warranty and insurance

How do I secure my bicycle safely?

How do I maintain my EbikeXL bike on a daily basis?

How do I store my battery for maximum lifespan?

Bicycle safety and maintenance

Where is my order?

When do I need to be home to receive my order?

My bike was damaged during delivery

I have a mechanical or electrical problem with my bicycle

I want to cancel my order

I want to return my bike

I lost my battery keys

I can't assemble my bike

I have a complaint

I have a problem with my order or my bike

Where can I find the approval certificate (or declaration of conformity) for my bicycle?