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I need additional documents

Where can I find the approval certificate (or declaration of conformity) for my bicycle?

The certificate of approval for a bike, also known as the declaration of conformity, is an important document that proves your bike complies with European standards. It serves a similar purpose to the small "CE" label found on various products. You c

Where can I find my invoice?

Once your bike has been shipped, you will automatically receive the invoice via email. Search your emails for "Your Ebikexl Invoice" to locate it. If you cannot find the invoice and it is not in your spam folder, click here to request it!

Where can I find the user manual for my bicycle?

You can find most of the documents on the manufacturers' websites. But we have already put links to the most famous brands and engines on our site, in Dutch, English and French.